Leading and influencing people will bring forth challenges—it’s not a question of if but when. All of us have wills and opinions that we assert and sometimes those clash with others. If you are leading or managing others, one of these conflict moments is when someone does not follow-through on a directive you gave. The receiver of directive simply fails to accomplish what needed to be accomplished. This is the prime time for training and reframing. A strong leader will not let this moment pass or sweep it under the rug.
"When conflict arises at work, be prepared to solve the problem with GIN." ~Karen Keller, Ph.D.